HIDE & JACK Sneakers Osborn Woman white grey blue

We accept all digital payment methods (Visa, Mastercard, Apple Pay, PayPal, Google Pay etc.).

Choose scalapay if you want to pay in 3 convenient installments, without interest.

We do not accept payments by cash on delivery or bank transfer.

For further information, see the " Payment methods " page.

Processing times are 24/48 working hours from the moment the order was received.

Orders are processed and shipped from Monday to Friday (except recognized public holidays in Italy). On Friday, shipments are regularly prepared and entrusted to the courier, but delivery will take place starting from the following Monday.

You can return the product at any time within 14 days of receiving the goods.

Italy (Including San Marino and Vatican City)

Shipping cost: €6
The products are delivered on average between 1 and 4 days (except in extra-ordinary cases due to external factors) from the order date, depending on whether or not holidays and weekends are close.

European 1 (France, Germany, Austria, Croatia, Hungary, Holland, Switzerland, Slovenia, Spain, Bulgaria, Belgium, Poland, Czech Republic, Luxembourg)

Shipping cost: €15
Shipping times: 2/4 working days

Europe 2 (Denmark, Portugal, Greece, Slovakia, Romania)

Shipping cost: €40
Shipping times: 4/6 working days

Outside the European Union

Shipping cost: €100
Shipping times: 5/10 working days

For more information, see the Shipping page

If for any reason the Customer is not satisfied with their purchase, unworn items can be returned for a size change, color change, item exchange or refund within 14 days from the date of receipt of the goods.

SHIPPING AND RETURN COSTS ARE THE CUSTOMER'S RESPONSIBILITY

Refund Instructions

Refunds will be processed as soon as receipt, verification and acceptance of the returned item is completed. For orders paid by credit card, the refunded amount will be available to customers in approximately 10 days, and will in any case be visible on the next card statement. The timing may vary slightly based on the banking circuit of the credit card used. For orders paid with Paypal the amount will be returned to the original account.

For more information, see the Returns and Exchanges page

To clean your sneakers, use a soft cloth or light bristle brush . Avoid using abrasive substances and, for optimal care, avoid washing them by hand or in the washing machine . This will guarantee greater durability over time.

1- Browse
View our online catalog directly on the MQ World website, and choose the products you wish to purchase.

2- Add the products to the cart
Once you find the items you like, click on the product and add it to the cart

3- Go to checkout and confirm the order
After adding all the products in your order, press the "Check out" button to go to the order summary page.

4- Select "Collect in store" shipping
When checking out, select the "Collect in store" shipping method, so we know that you will come to the store to collect your order

5- Come to the store
Your order is ready, all you have to do is reach us in store to collect your order, try it on or possibly request a size change